How it works

From ownerless internal software to monthly support.

We review the system, get it into shape, then handle fixes, hosting, and small improvements through one monthly queue.

The support process

Fit call

We talk through the internal tool, dashboard, automation, workflow, or app your team relies on and what happens when it breaks.

Build or onboard

For new systems, we scope and build the first version. For existing systems, we review access, code, hosting, data, backups, risks, and docs.

Open the queue

Once the retainer starts, requests become tickets. We prioritize bugs, support needs, maintenance, and small improvements against the monthly capacity.

Maintain and improve

We keep the system running, ship fixes, make useful improvements, and send short notes on what changed.

What to bring

Bring the real system.

It does not need to be clean. Existing code, screenshots, reports, spreadsheets, hosting notes, logins, errors, and awkward workarounds all help us understand what needs ownership.

Software

The app, dashboard, automation, workflow, portal, spreadsheet process, or internal tool that needs support.

Access

Repo, hosting, domain, database, API, and admin access when the system is ready for onboarding.

Priorities

The top bugs, risks, support requests, and small improvements that would make the system more useful.

FAQ

Straight answers.

Do you replace our IT provider?▾

No. We are not a laptop, printer, Wi-Fi, or device helpdesk. We focus on internal software, automations, dashboards, integrations, hosting, and workflow tools.

Do you support existing systems?▾

Yes, if we can onboard them properly. We review the code, hosting, data, backups, access, and risk points before putting a system under monthly support.

Is the retainer unlimited dev?▾

No. The retainer reserves agreed monthly capacity. Larger builds, migrations, rewrites, or urgent projects are estimated separately.

What if we need something new built?▾

New builds usually start with a build fee, then move into monthly support once the tool is live and worth maintaining.