Managed Software Support

Application development, managed hosting, support, integrations, and automation for the internal software your business runs on.

8th Layer builds or takes over internal software, then manages the hosting, fixes, and small changes each month.

What support includes

New internal tools, or takeover of existing software: access, code, hosting, docs, risks, and first fixes.

Deployment, monitoring, backups, basic maintenance, and ownership for the agreed apps and workflows.

Bug fixes, small features, report cleanup, and practical connections between the tools already in use.

A fixed monthly support budget, a shared ticket list, and short notes on what shipped.

Best fit

Companies with important internal software, but no one clearly owning it.

Common systems

Custom apps, dashboards, SharePoint or CRM handoffs, spreadsheet-heavy reporting, forms, portals, and document status tools.

How it starts

A build fee, takeover, stabilization pass, or support-readiness review before the monthly retainer starts.

What this is not

This is not laptop, printer, Wi-Fi, email-account, or device helpdesk. 8th Layer manages the internal software layer.

Engagement model

STEP 1

We confirm what software or workflow matters, what breaks, who uses it, and whether 8th Layer is the right support layer.

STEP 2

We build the first version or take over the existing system: access, hosting, code, risks, docs, and first backlog.

STEP 3

The retainer covers agreed capacity for hosting, support, fixes, and improvements through a priority queue.