Client support

Send a support request.

For clients with a live 8th Layer workspace: bugs, change requests, access issues, and priority questions about a hotel page, the weekly numbers, the documents, or the rollup report already in the queue.

Support request

Request details

This form opens an email draft to support@8thlayersolutions.com. Attach screenshots or files in your email client after the draft opens.

Email support directly

Urgency guide

Critical

Business workflow is blocked or a production system is down.

High

Important issue affecting multiple people or a deadline.

Normal

Standard bug, change, report, or weekly numbers question.

Low

Nice-to-have improvement or question.

What to include

  • What you were trying to do
  • What happened
  • Screenshot, example record, or link if possible
  • Who is affected
  • Deadline or business impact